All items will be dispatched via Standard First Class post (3-5 working days). We cannot deliver to PO Box addresses.

Working days 

Sophie's Ribbons can dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. For example, if you place an order on Saturday your order will be dispatched on the next working day which is Monday.

Errors and Omissions
In the case of errors or omissions on the website Sophie's Ribbons reserve the right to refund your order prior to the goods being despatched. Sophie's Ribbons reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order. Every care has been taken to ensure that the descriptions and specifications of Sophie's Ribbons products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Order Confirmation
You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please email

Prices are quoted in UK Sterling. All US and Australian dollar prices exclude value added tax. Local import duties may be payable by the recipient on receipt of the order. Swiss / Canadian orders are delivered with no additional fees to pay: duty, tax and brokerage fees are included in the final basket price.

Out of Stock Product and Pre-Orders
It is not possible to place an order for an out of stock product or pre-order new lines. You can however express your interest in an item that is not available by using the inform me button on the product page. You will then receive an email as soon as the item becomes available in your chosen size and colour.

Amending or Cancelling an Order
If you would like to amend your order, please email Please note that once an order has been processed Sophie's Ribbons are unable to cancel or amend it.