Sophie's Ribbons Returns Policy
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging. Faulty items will either be replaced or refunded following evaluation by the Sophie's Ribbons Customer Services team. Returns are only accepted online for items purchased directly from sophiesribbons.com.
If you are unhappy with the fit or colour of your product please feel free to return it for an exchange within 90 days of ordering. As long as the item is “as new”* Sophie's Ribbons will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment. Please follow the ‘How to Make a Return’ information below.
*“As new” condition for Sophie's Ribbons items is unused. Sophie's Ribbons strongly recommends you store your item in its original packaging while you make a decision about the product.
Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Sophie's Ribbons will assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability.
All used items will be returned back to the customer.
How To Make a Return
Contact us at firstname.lastname@example.org outlining your reason to return an item. Repackage your item wherever possible in the original packaging and enclose a copy of your email from us.
Please post the package back according to your location to the address we email you.
When Sophie's Ribbons receive your return we will aim to process it within 7 working days and will refund you on any monies owing and the return postage (up to the value of UK: £2.70, Europe: £5.42 and RoW £9.20) directly to the card you used to purchase your original item(s). NB: we can only refund one postage payment for each package received.
For international returns - Sophie's Ribbons will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty".
If you do have any enquiries about your return once it has been posted, email email@example.com. Please include the date the item was posted, the address it was sent back to, the name it was sent under and the item’s tracking number if applicable.
Sophie's Ribbons will try to process your return as soon as it arrives, although it can take up to a week for us to process a return during busy periods. During these periods it’s not possible to confirm receipt of your package prior to be being processed. Depending on your location, an exchange can take between 2-3 weeks to get back to you. ￼￼￼￼￼￼￼￼Contact
The Meesons Middleton Ludlow SY8 2EB